Deutsche Hospitality Statement

Protective measures in our hotels

Dear guests,

Your health and the health of our staff and partners is our highest priority at all times and in all respects. This has always been one of our company’s core commitments. In the following video you will see important security measures in our hotels and how we can all protect ourselves together. We have been robustly implementing measures in the areas of prevention, hygiene and protection ever since the corona epidemic first began to spread. It goes without saying that all our employees are required to comply with the relevant hygiene rules regardless of whether they work in administration, in the kitchen or in the service and cleaning departments. Deutsche Hospitality staff receive targeted training so that these standards can be applied across all areas. Compliance with hygiene standards is also carefully monitored by the General Managers. We take our lead from recommendations issued by international health authorities (WHO and CDC) and from requirements set out by the respective (federal) governments. Our hotels are also in permanent contact with the relevant local government authorities. The minimum measures currently being implemented are as follows. The contact partners at our hotels will be happy to help you with any enquiries you may have. We look forward to seeing you again soon in our hotels.

Public areas

  • The obligation to wear mouth and nose masks applies to all employees according to the regulations in the respective (federal) state
  • The obligation to wear mouth and nose masks for guests applies according to the regulations in the respective (federal) state: mouth and nose masks are distributed for our guests as required.
  • Hand sanitiser dispensers in all public areas (lobby, restaurant, bar, lifts) Sanitiser dispensers at reception and in the toilets
  • Distance markings (minimum of 1.5 metres) or according to the regulations of the respective federal state
  • Regular disinfection of contact surfaces (door handles, lift call buttons, counters at reception and in the bar etc.)
  • Regular airing of public areas
  • Lift capacity limited to two persons at any one time (except for families)
  • Notices displayed in central areas to draw attention to hygiene rules
  • Fitness and spa areas are partly available again in accordance with the requirement of the respective authority. Detailed information can be obtained from your hotel before your arrival

Reception, check-in and check-out

  • We recommend cashless payments wherever possible
  • Disinfection of room keys and key cards

Restaurant and bar area

  • Minimum distance of 1.5 metres between tables or according the regulations of the respective (federal) state
  • Only members of one's own household and members of one other household may sit together at a table, or the restrictions of the respective (federal) state apply
  • Opening times will be adjusted in accordance with volume of guests
  • This may mean that guests will need to be admitted to the restaurant at longer intervals
  • À la carte service and room service offers Buffets are mostly closed, some hotels offer buffets with packaged goods. Detailed information can be obained from your hotel before your arrival
  • Disinfection of tables, counters, bill holders, cruets etc. after each use

Room cleaning

  • Increased cleaning including disinfection of surfaces when changing rooms
  • Cleaning during the stay in consultation with the guest
  • Regular and highly frequent disinfection of door handles, light switches, remote controls etc.
  • Facilities such as magazines, writing utensils, decorative cushions and blankets will need to be removed from rooms until further notice

Banquet

  • Event bookings are planned in detail in advance and are carried out exclusively in compliance with the official regulations of the respective (federal) state
  • Minimum distance of 1.5 metres between tables or according the regulations of the respective (federal) state
  • Video conferences using appropriate equipment will be offered
  • Lunch and coffee break packages will be served à la carte or, as snack buffets or in the form of lunch boxes
  • Regular disinfection of all surfaces by staff and regular airing of the events rooms

Additional information for IntercityHotel

  • Due to the different regulations in the (federal) states, the type of breakfast may vary
  • The À la carte restaurants will remain closed for the time being. In some hotels there may bel be a small menu at the bar